• TECHNICAL SUPPORT & CUSTOMER IT HELP DESK SERVICES

Abhyasana Technologies is committed to helping organizations manage their customer support functions with a focus on timely & accurate problem resolution, quality, and efficiency.

Abhyasana Technologies increases value to its clients’ support processes by providing excellent customer experience through the following service offerings:

Remote Technical Support and IT Help Desk Services

Abhyasana Technologies helps companies meet the challenge of providing excellent technical support, with services designed to rapidly diagnose and solve customers’ problems. As a result, end users enjoy responsive service, while our clients benefit from higher customer satisfaction and lower technical support costs.

Our technical support services covers:

  • Remote server monitoring, management of worldwide networks and network problem analysis
  • Application Maintenance Support for infrastructure software like email and web servers

Following are the technologies which include Remote Infrastructure Management :

Windows / Linux Server Support

  • Day to Day Production Support for Servers
  • Operating System Deployment
  • Patches and Firmware Install/Upgrade
  • Software Install and Configuration
  • Server Cluster Administration
  • Hardware Troubleshooting and Vendor coordination
  • Automation of Deployments

VMWare

  • ESX Install/Upgrade
  • ESX Configure and Troubleshooting
  • VM Migrations (P2V)

24 x 7 Remote Email Customer Service:

Customer order researched for the following activities using the clients’ Order Management Systems and subsequent response to emails

  • Deliveries tracking and adjustments
  • Customer Inquiry responding (to European customer for US companies)
  • Order processing